Please read the following terms carefully before using our services.
CHANGES/CANCELLATION BY THE COMPANY
While we shall do everything reasonable possible to provide you with the tour/transfer as planned, the Company reserves the right to alter tour, transfer, transport etc. if required. This will be notified to you as soon as possible.
The Company also reserves the right to refuse travel to any person who is experiencing medical symptoms likely to cause ill health to others. No refund will be issued in this case.
In the unlikely event that the booking is cancelled by us prior to commencing, you will get full refund of the payments you have already made to us.
In the event of booking being cancelled by us during the tour/transfer due to unsocial, aggressive, abusive behaviour or something done by you/group, which is against the law, you will not receive any refund.
CHANGES/CANCELLATION BY YOU
If you wish to change any part of your booking/s, you (person named on the booking) should inform us in writing as soon as possible. We will try our best to accommodate your request, but we cannot guarantee that we will be able to meet your request. If any extra cost/s have occurred due to changes made by you will be payable by you to the Company or third-party service provider.
If you cancel your transfer booking more than 24 hours before the journey commence, you will get full refund.
Please note no refund will be given if transfer cancellation is made within 24 hours prior to the booking time.
No refund is made if passenger does not show up or do not wait for the driver/s and take alternative transport.
For tours cancellation, you have to inform the Company in writing more than 7 days before your tour commences to get 90% refund (10% admin charges will be applicable).
Please note no refund will be given if cancellation is made within 7 days prior to the start of the tour and this applies to all types of tours.
